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Privacy Policy

This privacy statement explains how Movemint utilises and safeguards any information you provide Movemint when using this website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and Movemint created in accordance with the Information Technology Act of 2000 and the Rules defined from time to time.

This Privacy Policy covers the policies and procedures for collecting, using, disclosing, and protecting your information when you visit our website at  Movemint is committed to protecting your personal information. If we ask you to supply information that can be used to identify you while using this website, you can be certain that it will only be used in accordance with this privacy policy.

By using Movemint Services, you acknowledge and consent to us collecting, transferring, using, storing, disclosing, and sharing your information as specified and collected in this Policy. Please do not use or access the Movemint Services if you do not agree with the Policy.

WHAT WE COLLECT

We may collect the following information:

 

  • Name and job title.
  • Contact information, including an email address.
  • Postcode, address, mobile number, login name, preferences, and interests are examples of demographic information.
  • When you use Our Services, we may collect and retain information about you in order to fulfil your requests and automatically complete forms for future transactions, such as (but not limited to) your phone number, address, email, billing information, invoices, and so on.
  • Other information pertinent to consumer surveys and/or offers.
  • If you sign up to use our Services as a Driver Partner, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate, bank account details, utility bills, registration certificate, driving licence and such other documents which evidence the health or fitness of the vehicle to provide Services on the Call and SMS details which may be shared.
  • We acquire background check and identification verification information from the Driver Partner. This may contain information such as driving history or a criminal background (where authorised by law), as well as the right to work. This information may be gathered on the Company’s behalf by an authorised vendor.
  • In case you sign up as a Driver Partner, enable features that require Movemint’s access to other applications on Your device aiming to prevent frauds towards the customers. In case if the Driver Partner wishes to participate in the referral program, the contact list stored in the phone will be accessed by us post the Driver Partner consents to share such selected mobile number. We do not intend to share such selected mobile numbers with any third party.
  • You may request when you would like to review the information you have provided and Movemint shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.
  • Movemint shall not retain sensitive personal data or information for longer than is required for the purposes for which the information may lawfully be used.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal Record Keeping
    We may use the information to improve our Services. We may use this information to:
    • Allow you to use Services on the Movemint Website and to carry out our obligations arising from any contracts between you and us.
    • Allow you to undertake or initiate any transactions done through Movemint Website.
    • To process the payments with respect to the transactions which you may avail on the Movemint Website and to perform ancillary Services.
    • To respond to your comments. reviews and questions, in order to provide customer support and better Services.
    • To communicate important notices and changes to the Services provided on the Movemint Website.
    • To track the order status, processing, and delivery of Services as per your applicability.
    • For any other purposes with your consent.
  • We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.

  • Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“IT RSP Rules“) to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our Services or such period as may be required by applicable laws in India. You are required to keep your information and all the other data you obtain on the Movemint Website strictly confidential.
  • Disclosure
    We may disclose to third party services certain personally identifiable information listed below:
    • Information you provide us such as name, email, mobile phone number, language.
    • Information we collect as you access and use our service, including device information, location and network carrier. We collect precise or approximate location data in foreground when the Movemint Website from the users’ mobile devices if they enable us to do so. Movemint collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. Movemint collects the Driver Partner’s location data, and links location data collected during a trip with their customer’s account, even if the customer has not enabled us to collect location data from their device. This enables us to offer Services to the customers like receipt generation and customer support.
  • This information is shared with third party service providers under contracts entered into with them so that we can:
    • Personalize the Movemint Website for you so you get the smoothest experience.
    • Perform behavioural analytics.
    • Sharing of information with our Vendors, Consultants, Marketing Partners, Research Firms and other Service Providers or Business Partners such as payment processing entities, to support our Services.
    • We may share your information with our academic partners for the purposes of carrying out academic research.
    • In case if you are a Driver Partner with Movemint, we may share your name, phone number and/or profile picture (if applicable) with other users in order to provide them the Services.
    • We may disclose this information with the Governmental Agencies, enforcement agencies or other companies assisting us, when we are obligated under applicable laws or in good faith or in compliance to any orders or processes; or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.

PROHIBITED ACTIVITIES

As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

  • belongs to another person and to which the user does not have any right
  • is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force
  • is harmful to child
  • infringes any patent, trademark, copyright or other proprietary rights
  • violates any law for the time being in force
  • deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact
  • impersonates another person
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation
  • contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource
  • is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

In case of with non-compliance with rules and regulations, Policy or the terms of service, we have the right to terminate the access or usage rights of the users to the computer resource immediately or remove non-compliant information or both, as the case may be.

WITHDRAWAL OR NON-PROVISION OF DATA

Please note that You shall have an option not to provide the data or information sought to be collected. You shall, at any time while availing the Services or otherwise, also have an option to withdraw its consent given earlier to Movemint by contacting us. Such withdrawal of the consent shall be sent in writing to the body corporate. However, in such cases, Movemint shall have the option not to provide any Services for which the said information was sought.

HOW WE USE COOKIES

A cookie is a little file that requests permission to be placed on your computer’s hard drive. When you agree, the file is added, and the cookie helps analyse online traffic or notifies you when you visit a specific site. Cookies enable web applications to respond to you as an individual. By collecting and remembering information about your preferences, the web application may adjust its operations to your needs, likes, and dislikes.

 

 

To determine which pages are being visited, we use traffic log cookies. This allows us to analyse data about website traffic and enhance our website to better meet the demands of our customers. We solely utilise this information for statistical analysis and subsequently delete it from the system.

 

Overall, cookies assist us in providing a better website by allowing us to track which pages you find beneficial and which you do not. A cookie gives us no access to your computer or any information about you other than the information you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINK TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, if you utilise these links to leave our site, you should be aware that we have no control over the other website, which may also be in the form of a banner advertisement. We do not sell, distribute, rent, or trade the information we have acquired about you, except as specified in this Privacy Policy or at the time you volunteer your information. As a result, we cannot be held liable for the security or privacy of any information you supply when visiting such sites, and such sites are not covered by this privacy statement. You should proceed with caution and review the privacy statement applicable to the website in issue, and you may contact third party directly.

 

We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen

 

You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. If you would like a copy of the information held on you please contact us.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CONTACT US

If there are any questions regarding this privacy policy or if you wish to report a breach of the Privacy Policy, you may contact us using the information on the support page.

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